Cancellations and Refunds
Customers may cancel at any time via a cancellation form. HyperGrid.Me gives you an unconditional 7 day money back guarantee on Virtual Private Servers for any customer who paid the first invoice with a credit card or with Paypal.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
- Globits / Other virtual currency
- Bank Wire Transfers
- Western Union Payments
- Money orders
Backup and Data Loss
Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. HyperGrid.Me is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on HyperGrid.Me servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by HyperGrid.Me.
Approval of any credit is at the discretion of HyperGrid.Me dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system which may differ from the uptime reported by other individual services. To request a credit, please visit https://HyperGrid.Me.com/Contact to create a support ticket to our Billing department with proper justification.